Privacy Policy

Masquerade Australia Pty Ltd will comply with Masquerade Australia Pty Ltd's Privacy Statement. Masquerade Australia Pty Ltd will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

Privacy Statement

Masquerade Australia Pty Ltd respects the Guidelines suggested by the Australian Direct Marketing Association, in it's Code of Practice for Consumer Protection in ecommerce.

We also abide by the World Wide Web Consortium (W3C) Platform for Privacy Preferences Project (P3P). This policy is emerging as an industry standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit.

In line with those guidelines, Masquerade Australia Pty Ltd would like you to be aware of the information we collect to provide your service. We do not provide third parties with access to your personal data, with the obvious exception of third party business partners for Shipping purposes.

Information collected by Masquerade Australia Pty Ltd

Your contact information, including:

1.            named individuals

2.            telephone,

3.            email addresses

4.            Information about what products or services you have ordered from Masquerade Australia Pty Ltd:

5.            Information about what services you have enquired

6.            Your interest in receiving Masquerade Australia Pty Ltd email newsletters

7.            Correspondence between you and Masquerade Australia Pty Ltd

8.            A customer relationship management system in which details of conversations might be written by employees

9.            Encrypted credit card details

10.        Your accesses to our websites

What Masquerade Australia Pty Ltd does with your information.

We do not disclose your personal information available to third parties, with the obvious exception of third party business partners such as for shipping purposes.

We will contact relevant people to communicate billing and shipping issues

We store website data and email queued on our servers, only for use as back-up data should it be required

We may customise our email newsletters and communications to reflect your interest in a particular product.

We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Masquerade Australia Pty Ltd

We monitor and store your online requests for costumes and services for research and to keep a history of your transactions with the business.

Email communications

As a customer of Masquerade Australia Pty Ltd you will receive occasional email communications from Masquerade Australia Pty Ltd that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail.

If you have any questions about our privacy policy, please feel free to contact us at info@masquerade.com.au